Privacy Policy

Payment Options

Veda Fusion Online is set up to take immediate online orders through the following modes of payment: Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network and Visa Debit cards.From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.The Credit Card transaction will appear on your bank statement as a payment to Net Distribution Services Pvt. Ltd.

Payment Security

All transactions at Forest Essentials Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Forest Essentials Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind. You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

 

Cancellation Policy

If you wish to cancel your order, you can do so by sending us an email on service@forestessentialsindia.com within 24 hours of placing the order. You can also call our Customer Care on +91-8368957733(Timings: 9:30 am – 5:30 pm IST), within 24 hours of placing the order. Once orders have been dispatched, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.

Returns & Refund Policy

If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.

If your shipment packaging is damaged or resealed, please do not accept it and notify us. For notification, please ensure you record an unboxing video and reach out to our support team within 48 hours.

Please write to us within 48 hours of receiving the product that you would like to exchange or refund at service@forestessentialsindia.com with the following details:

  • Complaint Order Number
  • Invoice number
  • Please specify if you are a Soundarya Club Loyalty Member or not along with Card Number
  • Details of your request or complaint
  • Images or videos to support the complaint with Batch details clearly visible as below, without which we cannot process the request

Shipping Policy

Purchases are shipped from our warehouse in Haridwar, Uttarakhand by courier.

Due to COVID-19, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays. Please refer to our Covid Safety Measures Policy for more details. As per safety protocols while we are currently accepting online orders to ship within India and worldwide, due to changing nature of the situation, we reserve the right to pause deliveries to any country at any time if so warranted.

Order Deliveries Will Be Made Between

  • 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
  • Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.
  • Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.
  • Forest Essentials is not responsible for damage after delivery.
  • For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery


 

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